Leading the Repair Revolution
We recognise that not everyone has been involved in an accident, so our ethos is to ensure that the customer feels supported throughout. Our services are interchangeable, so whether you require end-to-end repair management or a tailored solution, we have you covered.
End-to-end, or tailored to you.
First Notification of Loss (FNOL)
Our contact centre is the hub of our operation and provides one point of contact to all stakeholders. FNOL questions are tailored to your needs and our dedicated team offer support 24/7 365.
- UK based Contact Centre
- 24/7 365 support
- White Labelled Service
- Instant claim notification
- Liability assessment
- Early fraud indicators
Triage & deployment
Vehicle safety and compliance as standard. Our triage & deployment team capture vehicle damage images and are trained to identify the right repair solution, first time.
- Image capture & analysis
- Bodyshop, mobile or specialist repair solution.
- Total loss management
End-to-end repair management
We pride ourselves on forming strong relationships with our UK-wide network of repairers. Combining those personal relationships with automated workflows, we are able to document real-time repair updates.
- Dedicated repair progression team
- Customer portal with real-time claim information
- Regular updates throughout the repair journey
Third Party Intervention
Often overlooked, we are proactive in our approach and establish early contact with the Third Party, allowing us to manage all associated costs.
- Proactive contact
- Maximising conversion rates and minimising costs
- Support with disputed claims, generating without prejudice intervention opportunities
Supporting every step of the journey.
Vehicle Recovery & Logistics
We partner with the largest agents in the UK to offer nationwide vehicle recovery for all vehicle types, ensuring that we are on-scene within 60 minutes of being notified.
Mobility Solutions
Courtesy Cars
Supplied by our repair partners free of charge to the customer.
Hire Vehicles
We have a panel of vehicle hire suppliers, with the ability to offer all vehicle types on a direct hire basis, including standard car, EV, 4x4, commercial vehicle, taxis and more.
Credit Hire
When required, we can instruct our trusted credit hire partners for non-fault claims.
Engineering
Our engineering team assess the most effective method of repair to ensure that repair costs are controlled and vehicle downtime is accounted for.
- Repairs validated to ensure quality and best practice
- Invoice auditing can provide clarity on repair costs
- Total Loss settlement values generated using latest vehicle data services
Uninsured Loss Recovery
We can support with reclaiming uninsured losses (out of pocket expenses).
Salvage Management
We handle all negotiations of the Pre-Accident Value (PAV) and arrange disposal of the vehicle via our certified salvage agents.
Need a tailored service mix?
Our services are interchangeable — start with what you need.